Microsoft has been named a Leader in the 2023 Gartner Magic Quadrant for Cloud ERP for Product-Centric Enterprises, thanks to its innovative solutions through Dynamics 365 Business Central. This recognition highlights Microsoft’s excellence in delivering cloud-based ERP systems that help Read more…
Generative AI in ERP systems is transforming business operations by improving planning accuracy across departments. This technology enables more precise forecasting, better collaboration, and enhanced efficiency, giving organizations a competitive edge in today’s fast-paced environment. Key Insights: As a leader Read more…
Dynamics 365 Customer Insights Copilot stands out by seamlessly integrating AI into customer data platforms, offering a more profound understanding of customer behavior and preferences. This integration allows businesses to create personalized customer journeys that resonate with their audience, fostering Read more…
Dynamics 365 Sales Copilot is an AI-powered assistant designed to boost the productivity and efficiency of sales teams. Integrated seamlessly into Dynamics 365 Sales, Copilot offers a range of features that simplify daily tasks and provide actionable insights. Record Summarization: Read more…
The Dynamics 365 Sales process is a structured approach that guides sellers from initial lead generation to order fulfillment, ensuring consistent and effective sales interactions. This process begins with identifying leads, which can be automatically generated or sourced from various Read more…
Sales forecasting is a critical component of effective sales management, enabling organizations to predict future revenue and make informed decisions. Dynamics 365 Sales offers comprehensive tools to project accurate revenue forecasts, view and manage forecasts, share forecasts, understand data through Read more…
Navigating in Dynamics 365 Sales involves understanding key elements such as accounts, contacts, and activities. Accounts represent businesses or organizations, often linked with contacts and activities. Activities track interactions like emails and appointments, while the Assistant provides actionable insights to Read more…
Case Management 2. Knowledge Base 3. Service Level Agreements (SLAs) 4. Queues 5. Entitlements 6. Dashboards and Reports 7. Omnichannel Engagement 8. Customer Service Hub 9. Unified Interface 10. Customer Insights 11. Virtual Agent/Microsoft Copilot
CRM Modules: Sales, Customer Service, Marketing, Field Service, etc. ERP Modules: Finance, Supply Chain Management, HR, Commerce, Manufacturing, etc. Dynamics 365 Business Central integrates finance, sales, supply chain, and project management to help small businesses streamline operations and drive efficiency Read more…
Dynamics 365 Sales offers tailored solutions to meet various business needs. From basic automation in Sales Professional to advanced AI-driven insights in Sales Premium, each offering enhances sales processes and relationship management. Sales Enterprise provides robust customization and reporting capabilities, Read more…