Dynamics 365 CRM Certifications
Let us explore the key Dynamics 365 CRM/CE certifications and how you can prepare for them.
Why Pursue a Dynamics 365 Certification?
Earning a Dynamics 365 certification offers several benefits:
- Enhanced Skills: Preparing for certifications deepens your understanding of Dynamics 365 applications and best practices.
- Career Advancement: Certifications validate your skills and demonstrate your commitment to professional growth.
- Industry Recognition: Microsoft certifications are globally recognized, making you stand out in a competitive job market.
- Job Opportunities: Certified professionals are in high demand across industries, leading to better job prospects and higher salaries.
Dynamics 365 Certifications Overview
Microsoft’s Dynamics 365 certifications are designed for different roles, including Functional Consultants, Developers, and Architects. Below is an overview of some of the most popular certifications:
| Certification | Skills Measured |
|---|---|
| Dynamics 365 Fundamentals CRM (MB-910) | Describe Dynamics 365 Customer Insights (15–20%) Describe Dynamics 365 Sales (20–25%) Describe Dynamics 365 Customer Service (20–25%) Describe Dynamics 365 Field Service (15–20%) Explore the core capabilities of customer engagement apps in Dynamics 365 (15–20%) |
| Dynamics 365 Sales Functional Consultant Associate (MB-210) | Configure Dynamics 365 Sales (35–40%) Manage core sales features (30–35%) Configure additional tools and services (25–30%) |
| Dynamics 365 Customer Insights (Journeys) Functional Consultant (MB-220) | Configure Dynamics 365 Customer Insights – Journeys (10–15%) Manage segments and preferences (15–20%) Manage leads, contacts, and accounts (1–5%) Manage marketing channels (25–30%) Manage journeys (20–25%) Manage events and webinars (10–15%) |
| Dynamics 365 Customer Service Functional Consultant Associate (MB-230) | Manage cases, Knowledge Management, and feedback (40–45%) Implement scheduling and routing (10–15%) Implement Dynamics 365 Contact Center (20–25%) Extend Customer Service by using Microsoft Power Platform (15–20%) |
| Dynamics 365 Field Service Functional Consultant (MB-240) | Configure field service applications (20–25%) Manage work orders and customer assets (25–30%) Schedule and dispatch work orders (15–20%) Manage the Field Service mobile app (5–10%) Manage inventory and purchasing by using the built-in inventory management system (5–10%) Implement Microsoft Power Platform (5–10%) |
| Dynamics 365 Customer Insights (Data) Specialist (MB-260) | Describe Dynamics 365 Customer Insights – Data (5–10%) Ingest data (10–15%) Create customer profiles through data unification (35–40%) Implement AI predictions (5–10%) Configure measures and segments (15–20%) Configure third-party connections (5–10%) Administer Customer Insights – Data (5–10%) |
| Dynamics 365 Customer Experience Analyst (MB-280) | Implement Dynamics 365 Sales (25–30%) Configure and customize Dataverse and model-driven apps (25–30%) Implement the Dynamics 365 App for Outlook (10–15%) Implement security and customizations in Dynamics 365 Sales (10–15%) Demonstrate Dynamics 365 Customer Insights capabilities (10–15%) Extend and enhance Dynamics 365 Sales capabilities (5–10%) |