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Dynamics 365 Sales – Key Terms

Navigating in Dynamics 365 Sales involves understanding key elements such as accounts, contacts, and activities. Accounts represent businesses or organizations, often linked with contacts and activities.

Activities track interactions like emails and appointments, while the Assistant provides actionable insights to streamline daily tasks. Business process flows guide data collection, ensuring consistency. Opportunities and product catalogs manage potential sales and product information, respectively. Quotes, orders, and invoices formalize transactions, with sequences and timelines helping sellers follow best practices.

By mastering these terms, users can efficiently manage their sales processes in Dynamics 365 Sales.

TermDefinition
AccountRepresents a business or organization, often with related contact records.
ActivitiesTracks and schedules options like emails, appointments, and phone calls. Custom activities can be added.
AssistantMonitors actions and communications, providing actionable insights through insight cards.
Business process flowOffers guidance and a predictable action plan for data gathering, placed on an entity form.
ContactRepresents an individual, often linked to multiple records like accounts and activities.
CustomerCan be an account or a contact, depending on the business context.
OpportunityA potential sales transaction, more viable than a lead, tracked over a longer period.
Product catalogManages products, price lists, discounts, and product families for sales transactions.
QuoteA formal offer for products or services, including prices and payment terms.
OrderA confirmed request for goods and services based on specified terms or a quote.
InvoiceA record of sales, detailing purchased products or services billed to the customer.
SequenceEnforces best practices with consecutive activities for sellers.
TimelineProvides a chronological view of activities related to the current record.