|What is Cloud computing?
|| Cloud computing is shared pools of configurable computer system resources and higher-level services that can be rapidly provisioned with minimal management effort, often over the Internet. Cloud computing relies on sharing of resources to achieve coherence and economies of scale, similar to a public utility.
| What is CRM?
||CRM is “Customer Relationship Management “. We can understand from the full form where CRM is an application used to automate Sales and marketing functions by a using a Software called CRM Software . BY using CRM Software every Company / Organization plans to increase their revenues and profits. This strategy of increasing revenue is done mainly by attracting Customers, clients, Sales etc.
| What are the Advantages of Cloud Computing?
|| Cloud computing has made tremendous growth in processing power, reliability of the Internet and the great increase in broadband speeds.
It makes tremendous sense to make use of the centralized server of the provider of cloud computing services as not only does it reduce the costs by a great extent by making redundant the need to buy several software licenses, it also eliminates the huge costs required by an organization to maintain and upgrade existing software.
|What are deployment modes of cloud computing?
|| Cloud computing services can be provided in four different deployment modes depending on size and structure of an organization. Four deployment modes of cloud computing are
Hybrid Cloud and
|What is PaaS?
||PaaS means” Platform as a Service”. Here in “PaaS “ the cloud service providers provides hardware, OS(operating System), Storage, Network services over the cloud. It is the way like a rent. If there is no service like Platform and there will be no Applications. Which applications are build on a Platform
|What is SaaS?
||SaaS means Software as a Service. Through this Services all the software’s are distributes over the cloud. By using SaaS no need to install any software all software’s are readily available over the internet .
|What is IaaS?
||Full form IaaS is “Infrastructure as a Service”. Here in IaaS the cloud service providers will provides infrastructure like servers, hosting services and storage. Servers and storage’s are the basic services provide by Cloud Service Providers.
|What is Public Cloud?
|| Public clouds are the most common way of deploying cloud computing. The cloud resources (like servers and storage) are owned and operated by a third-party cloud service provider and delivered over the Internet. Examples: Azure, AWS
Advantages of public clouds:
Lower costs—no need to purchase hardware or software, and you pay only for the service you use.
No maintenance—your service provider provides the maintenance.
Near-unlimited scalability—on-demand resources are available to meet your business needs.
High reliability—a vast network of servers ensures against failure.
| What is Private Cloud?
|| A private cloud consists of computing resources used exclusively by one business or organization. The private cloud can be physically located at your organization’s on-site datacenter, or it can be hosted by a third-party service provider. But in a private cloud, the services and infrastructure are always maintained on a private network and the hardware and software are dedicated solely to your organization.
Advantages of a private clouds:
More flexibility—your organization can customize its cloud environment to meet specific business needs.
Improved security—resources are not shared with others, so higher levels of control and security are possible.
High scalability—private clouds still afford the scalability and efficiency of a public cloud.
| What is Hybrid Cloud?
||Often called “the best of both worlds,” hybrid clouds combine on-premises infrastructure, or private clouds, with public clouds so organizations can reap the advantages of both. In a hybrid cloud, data and applications can move between private and public clouds for greater flexibility and more deployment options. For instance, you can use the public cloud for high-volume, lower-security needs such as web-based email, and the private cloud (or other on-premises infrastructure) for sensitive, business-critical operations like financial reporting. In a hybrid cloud, “cloud bursting” is also an option.
Advantages of hybrid clouds:
Control—your organization can maintain a private infrastructure for sensitive assets.
Flexibility—you can take advantage of additional resources in the public cloud when you need them.
Cost-effectiveness—with the ability to scale to the public cloud, you pay for extra computing power only when needed.
Ease—transitioning to the cloud doesn’t have to be overwhelming because you can migrate gradually—phasing in workloads over time.
|What are the different types of Cloud Service providers?
|Salesforce.com is based on which cloud ?
||Salesforce.com is based on Software as a Service ( SaaS).
|What are common factors on SaaS, PaaS, and IaaS?
|| SaaS Google Apps, Dropbox, Salesforce, Cisco WebEx, Concur, GoToMeeting
PaaS AWS Elastic Beanstalk, Windows Azure, Heroku, Force.com, Google App Engine, Apache Stratos, OpenShift
IaaS DigitalOcean, Linode, Rackspace, Amazon Web Services (AWS), Cisco Metapod, Microsoft Azure, Google Compute Engine (GCE)
|What is Salesforce?
||Salesforce is one of the best customer relationship management (CRM) tool. Salesforce is among one of the best web based flexible and powerful database provider available in the market.
|Different Salesforce Editions?
||Salesforce.com provides different types of editions and features depending upon the cloud. For Sales cloud it provides four different types of editions. They are
|Number of Salesforce Editions released per year?
||Salesforce Releases e updates for every year. They are
|Difference between Salesforce.com and Force.com?
||Salesforce.com and fore.com are relatively same but they are different in their functionality. Salesforce.com is used to develop CRM functionality based application where force.com is used to customize our data model, business logic and User interface
|What is Database.com?
||Database.com is a type of service provided by Salesforce.com to enhance the power of Salesforce.com CRM applications. Database.com provides “Data as a Service” to subscribers.
|How many types of portals are available in Salesforce?
||In Salesforce.com we have three types of portals. They are
Self Service portal.
|What is App in Sales force?
||App means an Application. In Salesforce an Application consists a group of tabs which are designed to work as a single function. We have number of applications in Salesforce.com some of them are sales, marketing, chatter, site.com, work.com etc.
|Different types of object in Salesforce.com? And why they called so?
||In Salesforce.com we have two types of objects:
Standard Objects :- Standard objects are called so because they are created and provided by Salesforce.com.
Custom Objects :- Custom objects are those which are created by an User in salesforce.com.
|What is an object in Sales force?
|| An Objects is represented as a database table which stores organization data . Objects consists of set of fields and we store data against that field. To view data Salesforce provided TABS.
|What is TAB in Salesforce?
||Salesforce.com provides list of tabs and are placed in Tab menu. To access data of an objects Tabs are used. Tabs in Salesforce are three types:
|List examples of custom field types?
||Some of the custom field types are date field, Date/Time field, Currency field, Checkbox field, Number field, Text field, Pick list field, Email field, percent fields, phone field, Url field and many more.
|What are the Standard and Custom Fields in Salesforce?
|| Standard fields for custom objects stores the information about created by, modified by, currency, Name, owner and Division. These are the standard fields in Salesforce.com.
Custom field for custom objects store unique data or information of an organization.
|How many custom fields can an object have?
|| Unlimited edition can have up to 500 fields per object. Professional edition can create up to 100 custom fields per objects.
|What is a profile?
|| Profiles are those which defines user’s to perform different functions like settings and permissions in salesforce. It is another way to restrict or control access to a particular record.
Profile are of two types.
Standard Profile : Profiles created by force.com are called Standard Profiles.
Custom Profiles :Profiles created by user are called Custom Profiles.
|What is a Role?
|| Roles :- Using we can provide record level access like organization wide defaults, Role hierarchy, sharing rules and Manual sharing. Simply roles influences record level access.
|Number of standard profiles available in Salesforce.com?
||In salesforce we have 6 standard profile they are.
|How can you use the term “Transfer Record” in profile?
|| Transfer record is a type of permission in salesforce. If a user is is given access to transfer a record then the user will have the ability to transfer the records which have Read access.
|Define Company Profile?
||In salesforce.com company profile consists of information about language, locale, time zone, number of licenses, storage and available space, about fiscal year, address and currencies.
|How to get security token in Salesforce.com?
|| To get security token in salesforce.com go to yourname=>Personal=>Reset my Security token.
|What is a Fiscal Year in Salesforce?
||Fiscal years in Salesforce are used to define starting and ending date of an organization financial year.Fiscal years in salesforce are two types they are.
Standard fiscal year :- To change starting month of the fiscal year this type is used.
Custom fiscal year :- We can set custom fiscal year dates like quarters, weeks.
|What is a dependent pick list?
|| Dependent Picklist allows to contain multiple values and pick value one among them or Multiple values among them. Dependent fields depends upon controlling field.
|What is Page Layout and Record Types?
||Page Layout :- In page layout customization can be done like fields, related lists, custom links can be arranged.
Record Types :- Record types in salesforce helps to implement business processes like defining picklist values for standard and custom pick lists.
|How to delete user from Salesforce?
||n salesforce.com, deleting a user is not possible. But the user can be deactivated by freezing that user in salesforce. To deactivate user go to Setup=>Administer=>Manage users=>Users=>Freeze
|In how many ways can we store files, images and documents in salesforce.com? what are they?
||In Salesforce.com we can store files, images and documents in 5 types they are.
|What are Static Resources?
|List some standard indexed fields in salesforce.com?
||Id, name, owner fields, lookup fields, master-detail relationship fields, audit dates like Last Modified dates etc are the standard indexed fields in Salesforce.com.
|Which fields are Indexed by default in Salesforce?
||Salesforce indexed some fields by default they are Id, name, owner fields, lookup fields, master-detail relationship fields, audit dates like Last Modified dates.
|Which fields cannot be added as a custom Index?
|Is it possible to edit formula field values in a record?
| In salesforce, Can two users’ can have same profile?